Shipping & Payment

Shipping & Delivery

❤︎ Do you ship internationally?
Yes, but unfortunately I can't ship worldwide. At the moment, I ship to the following countries:
Australia, Belgium, Canada, China, Croatia, Denmark, Germany, India, Ireland, Japan, Mexico, New Zealand, South Korea, Switzerland, The Netherlands, Turkey and the United States of America (USA).
Unfortunately, I cannot ship to: Austria, France, Italy and the United Kingdom (UK)
If your country is on neither list, feel free to contact me and I’ll check whether shipping is possible.

❤︎ How long will it take to receive my order?
Processing time is usually 1–3 business days.
Shipping time within Germany is usually 1-3 business days.
International shipping is usually around 2-3 weeks, but it can take up to 4 weeks (or longer during holiday season).

❤︎ How much does shipping cost?
Shipping costs are calculated at checkout and depend on your location and order size.

❤︎ Where do you ship from and will there be any extra costs?
All items are being shipped from Germany. Within the EU there will be no additional costs.
Outside the EU, additional costs for customs and/or import taxes might apply. Since these costs depend on the country, unfortunately I cannot say if and how much they might be.

❤︎ Will I get a tracking number?
Only if you choose the tracked shipping option during checkout.
Please note: I am not responsible for untracked orders that get lost in the mail.

Orders & Payments

❤︎ What payment methods do you accept?
At the moment, PayPal is the only available payment method.

❤︎ Can I change or cancel my order?
Please contact me as soon as possible if you need to make changes to your order. Once you receive the “shipped” notification, I can no longer make changes or cancel the order.

❤︎ Is my personal data safe?
Absolutely. Your data is handled in accordance with the GDPR (General Data Protection Regulation). I only collect the information necessary to process your order and never share your data with third parties unless needed for fulfillment (e.g., shipping).
Please read my Privacy Policy for more information.

❤︎ Where can I find your Terms & Conditions (AGB)?
You can read my full Terms & Conditions here. They include detailed information about orders, shipping, returns, and more. Please make sure to read and agree to them before placing an order.

Returns & Refunds

❤︎ Do you accept returns or exchanges?
I accept returns. However, if the item isn’t damaged or flawed, the buyer is responsible for the return shipping costs.

❤︎ What if my item arrives damaged or doesn’t arrive at all?
If your item arrives damaged or your tracked package doesn’t arrive, please contact me with your order number and photos (if applicable).
Please note: I am not responsible for untracked orders that get lost in the mail.